QWIKXY PRIVATE LIMITED Privacy Policy
This Privacy Policy outlines how QWIKXY PRIVATE LIMITED collects, uses, stores, and protects user information in compliance with applicable Indian laws, including the Information Technology Act, 2000 and related rules.
1. Information Collected
QWIKXY PRIVATE LIMITED may collect:
- Name, mobile number, email address
- Billing/shipping address
- Payment and transaction details
- GST/business details, where applicable
- Device, browser, IP address, and usage data
- Customer support and communication records
2. Purpose of Collection
Information is collected for:
- Order processing and delivery
- Installation and service coordination
- Payment processing and refunds
- Customer support and dispute resolution
- Platform improvement and analytics
- Fraud detection and security
- Transactional and promotional communication
3. Payment Security
- Payments are processed through authorized third-party payment gateways, and QWIKXY PRIVATE LIMITED shall not be liable for any issues arising from such third-party services
- QWIKXY PRIVATE LIMITED does not store card or banking credentials.
- Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted through their account.
4. Sharing of Information
User information may be shared only with:
- Logistics and delivery partners
- Installation/service partners
- Payment and banking partners
- Technology and analytics providers
- Regulatory or legal authorities, where required
- QWIKXY PRIVATE LIMITED does not sell or rent personal information to third parties.
5. Cookies & Analytics
- QWIKXY PRIVATE LIMITED may use cookies and similar technologies to enhance platform functionality, analyse usage, and improve user experience.
- Users may disable cookies through browser settings, subject to certain platform limitations.
6. Data Security
- Reasonable technical and organizational safeguards are implemented to protect user information against unauthorized access, misuse, or disclosure.
- While QWIKXY PRIVATE LIMITED implements reasonable security measures, no digital platform or data transmission method can guarantee absolute security.
7. User Rights
Users may:
- Access or update account information
- Users may opt out of promotional communications at any time through available unsubscribe options or by contacting support.
- Request correction or deletion of data, subject to legal obligations
8. Public Reviews & User Content
Any reviews, ratings, comments, or other content voluntarily posted by users on the platform may be publicly visible.
9. Data Retention
Information may be retained as required for:
- Order and service fulfilment
- Legal, taxation, and accounting compliance
- Fraud prevention and dispute resolution
10. Third-Party Links
QWIKXY PRIVATE LIMITED shall not be responsible for the privacy practices or content of third-party websites linked on the platform.
11. Policy Updates
- QWIKXY PRIVATE LIMITED reserves the right to modify this Privacy Policy at any time. Continued use of the platform constitutes acceptance of the updated policy.
- Updated versions will be published on the platform.
12. Consent
By using the Qwikxy platform, users consent to the collection and use of information in accordance with this Privacy Policy.
13. Grievance Officer
For privacy-related concerns: QWIKXY PRIVATE LIMITED #1089/5, Sarjapura Main Road, Sompura Gate Sarjapura, Bangalore - 562125, (Karn.) Email: support@qwikxy.com Response Time: Within 48 hours
14. Jurisdiction
This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Bengaluru, Karnataka.